[Payment] When you did not receive the purchased item    

When you did not receive an item after you made payment for a purchase, please review the following details.                                    

1. You may need to check your inventory after a while because it may take a bit more time to receive the purchased item, 
depending on the status of your network.                            

2. You can terminate the game and log in again.                                    

 If neither of them works, please contact the customer service center with the following information.                                    

[Required information]                               

1. Account Information: 

2. In Game ID:   

3. Server name:           

4. Order number(Starts with GPA.xxxx-xxxx-xxxx-xxxx):      

# How to find Google order number

1. Log in your G-mail account > Capture a receipt                                

2. If you did not receive any receipt in your G-mail, you should go to Google Wallet 

 and capture the receipt.                                

# How to find your Gmail account ID in Google Play store                                

Log in Play Store on your device > Tap Menu on the top-left of the main page > find your Google account

Thank you