[Payment] How to Refund Items
[Payment] How to Refund ItemsIf you wish to get a refund for the in-game item purchase,
you should make an inquiry at our customer service page with the following
information. Please note that we can only issue a refund for the gold or items that are not used within 7 days of the purchase. For details, please refer to the Terms and Conditions. 1. Account Information: 2. In-game ID: 3. Name of the purchased item: 4. Order number:
[Payment] Google Payment Issue
[Payment] Google Payment Issue
Please refer
to the protocol below.
1) Go to [Setting]
2) Tap [Application] or [App]
3) Find [Google Play Store] or [PlayStore]
4) Touch [Storage] and Tap [Clear Data] and [Clear Cache]
Thank you
[Account] Account Loss
[Account] Account Loss
We would like to notify you that we do not
retain your personal information Since we do not receive membership
applications from you.
We, developers, cannot verify the information
of your linked Google accounts, although you inform us of your in-game information, because it is not accessible to us. Therefore, please understand that we can’t inform you of any updates in the gameif you lose your Google acc
[Payment] You did not receive the purchased item
[Payment] When you did not receive the purchased item When you did not receive an item after you made payment for a purchase, please review the following details. 1. You may need to check your inventory after a while because it may take a bit more time to receive the purchased item, depending on the status of your network. 2. You can terminate the game and log in again. If neither of them work
[Installation and execution] Abnormal Termination
[Installation and execution] Abnormal Termination
The following reasons may cause an abnormal termination abruptly. 1. Insufficient memory 2. Network and telecommunication conditions The memory is a processing space for running the game, not for storing. Therefore, spare space in memory is necessary. If the game collides with other apps while playing it,