[Payment] When you did not receive the purchased item

When you did not receive an item after you made payment for a purchase, please review the following details.

1. You may need to check your inventory after a while because it may take a bit more time to receive the purchased item depending on the status of your network.

2. You can terminate the game and log in again.

If neither of them works, please make an inquiry to the customer service center with the following information.

[Required information]

1. Account Information:

2. Name of the purchased item:

3. Order number:

We beg your pardon for the possible delay to resolve the issue in advance.

Thank you

TwelveSkyM Team