[Installation and execution] Installation Failure

There are two main reasons for installation failure as following.

1) Your device is not supported

2) Your device is running an out-of-date version.

In case you can’t install the game although your device is supported, please try to install the game after upgrading your OS to the latest version.

Even though you have tried the said measures but can’t install it, please make an inquiry to the customer service center with the following information.

[Required information]

1. Device model: 

2. The version of your OS

3. A screenshot with the installation failure message

We beg your pardon in advance for the possible delay to find and understand the issue in detail.

Thank you

TwelveSkyM Team